June 17, 2024

Eclipse Festival

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The soundtrack of hell? Buyer service keep audio

To the editor: My deepest sympathies to columnist Nicholas Goldberg for the reduction of minutes he’ll in no way get better when hanging on maintain, listening to thoughts-numbing tunes. Centered on almost nothing much more than my very own practical experience, I feel that sometimes the tunes is selected to actively push the caller off the cellular phone.

A though again, I expended various hrs in many sessions — as soon as up to 4 several hours — listening to pain-inducing new music attempting to get Whirlpool to invest in again the non-performing clothes dryer it experienced offered me. At the close of each of these periods, I was depressed and very seriously agitated by the music.

That’s an apparent illustration of a business trying to drive callers to give up. I didn’t, but it hurt.

I have faith there is a special ring in hell, not regarded to Dante, wherever the designers of this sort of systems go following they die. There, the only sound is piped-in music like the collection Whirlpool employs, and it is blasting loudly. In this hell, there’s no way these dropped souls can cling up.

Joanne Reynolds, Corona del Mar


To the editor: When I connect with any of various airways or cable providers, I am explained to my company is “very important” to them — so significant that it entitles me to a live performance of repetitive sounds till I am advised they are “experiencing unexpected phone volume” and need to have to place me on maintain.

Two times I have set the alarm for 1 a.m., just to test on the folks I on a regular basis do workday small business with. Confident enough, the recorded message in the middle of the evening repeats the “unexpected phone volume” sham. Can it be that they have a few folks operating at properties around the state to provide the shopper requires of a nation?

Sometimes immediately after a “brief” maintain I arrive at a true human, only to be disconnected in the center of the contact, unintentionally or not. I am then obliged to simply call again and be led by the exact assertion of appreciation for my business, a brief keep and a delay induced by their attractiveness.

This is customer company in 2022, as citizens rocket into space and again in minutes.

Gordon Cohn, Very long Seaside


To the editor: I read Goldberg’s column hoping to establish with some of the “songs” he has been subjected to though on hold.

I a short while ago have been put on maintain (and disconnected) many moments though environment up my well being insurance policies protection for 2022. My most loved has been the electronic music that AARP provides that, even though instrumental, seems extremely very similar to “Franklin’s Tower” by the Grateful Useless. AARP is familiar with its viewers.

My least preferred has been with an insurance policies simply call heart that plays a seven-observe dirge in excess of and over that I would title, “A Journey on the River Styx.” There’s absolutely nothing like remaining reminded of your personal mortality while ready to communicate to a person about your health and fitness insurance.

Susan McEowen, Sherman Oaks